Refunds and cancellation

Cancelling a subscription

Cancel from the billing page in your dashboard at any time. You keep access until the end of the period you've paid for, and you won't be charged again. Nothing else to do: no emails or calls needed.

Refunds

• First payment of a monthly plan: if it isn't for you, ask within 7 days of the charge for a full refund.
• Renewals: we don't refund part-used months, but if you were charged after cancelling or charged twice, we refund the extra charge in full.
• AI report credits: unused credit packs can be refunded within 14 days of purchase. Credits already spent aren't refundable; if a report failed, tell us and we return the credit to your balance.
• Lifetime Bundle: refundable within 14 days of purchase if you've used fewer than 5 of its AI reports.
• Service problems: if a paid feature was unavailable for a significant part of your billing period because of us, write to us and we'll refund that period.

How refunds are paid

Refunds go back to the original payment method. We start the refund within 2 business days of approving it; the bank or card issuer usually shows it within 5–10 business days.

Free months

Free months, waived charges and offers have nothing to refund. They end on the date shown in your account.

Ask for a refund

Email us from the address on your account with the charge date and what went wrong. Plans and prices are on the pricing page.